Your Questions, Answered

We'd love to hear from you! You can reach Sisters & Stems by filling out the inquiry form on our website, emailing us at sistersandstemsilm@gmail.com, or texting us at 910-408-4401 (text is best!). We do our best to respond within 24 hours. Whether you have a quick question or are ready to book, don't hesitate to reach out!

Getting started with Sisters & Stems is easy! You can reach us a few different ways — fill out the inquiry form on our website, email us at sistersandstemsilm@gmail.com, or text us at 718-570-3579 (text is best!). Just share your event date, location, and a little bit about what you're envisioning and we'll take it from there. We'll get back to you to chat through the details, help you choose the right package, and check availability for your date. Once we've worked out the details, a deposit will secure your spot on our calendar. We recommend reaching out as early as possible — dates fill up fast, especially during peak wedding and event season!

Sisters & Stems isn't just a rental — it's an experience. We bring a personal, hands-on touch to every event, making sure each detail feels intentional and beautiful. Unlike larger event companies, we're a small, locally owned business based right here in Wilmington, NC, which means you're never just another booking to us. We offer flexible packages so you only pay for what you need, whether that's just the cart or the full experience. And because we truly love what we do, we put extra care into every setup, every floral arrangement, and every interaction with your guests. When you book with Sisters & Stems, you're getting someone who is just as invested in making your event special as you are.

Working with Sisters & Stems is meant to feel easy, fun, and personal from start to finish! From your very first message, we'll take the time to get to know you, your event, and your vision so we can recommend the best package and floral selections for your needs. We'll handle all the details behind the scenes — sourcing fresh florals, setting up the cart, and making sure everything looks beautiful — so you can focus on enjoying your special day. We're a small, locally owned business and that means you'll always get a warm, personalized experience rather than a cookie-cutter one. Our goal is for you and your guests to walk away with gorgeous bouquets and memories to match!

We love being a part of all kinds of celebrations! Sisters & Stems is perfect for weddings, bridal showers, baby showers, birthday parties, corporate events, girls' nights, graduation parties, and more. If you're looking for a unique and memorable experience for your guests, we'd love to be a part of it!

Sisters & Stems offers four flexible bouquet bar packages to fit any event and budget. Our most simple option is a cart rental only — perfect if you already have a florist or just want a stunning floral display piece at a flat rate. Step it up with our cart + add-ons package, which includes styling accessories like ribbons and wrapping so guests can put the finishing touches on their arrangements. Looking for the full bouquet bar experience? Our cart + add-ons + flowers package includes everything you need for a gorgeous self-serve floral station — we handle delivery, setup, and florals, your guests handle the fun. And for the ultimate stress-free experience, our full-service package includes all of the above plus having us on-site to guide guests and keep everything picture-perfect from start to finish. All packages except the cart rental are priced per person. Reach out to get a custom quote for your event!

We recommend booking as early as possible to ensure your date is available — ideally at least 3-4 weeks in advance. That said, we understand that life doesn't always give you that much notice, so feel free to reach out even if your event is coming up soon and we'll do our best to make it work!

Yes. A non-refundable 50% deposit is required to reserve your rental date. The remaining balance is due at the time of the event or rental pick up to officially secure your date on our calendar. This ensures your event is reserved and allows us to begin planning and sourcing florals for your specific needs, if that is part of your chosen package. Details about deposit amounts and payment will be discussed during the booking process. Reach out to get started!

We accept payment via Square invoices, Zelle, or Venmo.

Because we work with fresh, perishable flowers, cancellations and last-minute changes can be really difficult for us as a small business.

For events with floras, those are ordered specifically for your event, and once they're purchased they can't be returned or reused. For that reason, all deposits are non-refundable and some events may not be eligible for any refund depending on how far along we are in the planning and sourcing process. Every situation is handled on a case by case basis and we will always do our best to work with you. If you need to reschedule, we'll do our best to accommodate a new date based on availability.

We ask that you notify us as soon as possible if anything changes — the more notice you give us, the better we can work with you. We appreciate your understanding and support of our small business!

We ask that all rental items be treated with care and returned in the same condition they were received, excluding normal wear and tear. Renters are responsible for any loss, theft, damage, or failure to return rental items. To protect our displays, please do not paint, glue, nail, drill, or otherwise modify any rental equipment.

We are based in Wilmington, NC and primarily serve the surrounding area. Travel outside of Wilmington may be available depending on the distance and we may apply a travel fee for events outside of our standard service area. Reach out with your location and we'll let you know what we can do!

Setup typically takes approximately 1 to 2 hours depending on the package you've chosen, and breakdown is usually around 1 hour. We ask that we have access to your venue before guests arrive so everything is picture-perfect when the fun begins. Specific setup and breakdown times will be confirmed during the booking process.

All rentals are for up to 24 hours. Items may be picked up the evening before your event or the morning of your event and must be returned within 24 hours of pickup unless other arrangements have been made in writing. Just let us know what you're envisioning when you reach out and we'll work out the details together!

That depends on the package you choose! Our full-service package includes having us on-site for the duration of your event to guide guests, keep the station looking beautiful, and make sure everything runs smoothly. For all other packages, we handle setup and breakdown but are not present during the event itself.

Absolutely! We love working with you to create a floral palette that fits your event's style and vision. While we can't always guarantee specific blooms, we'll do our best to source flowers that match your color scheme and aesthetic. Just let us know your preferences when you reach out!

Florals are seasonal by nature, so some flowers may not always be available. If a specific bloom isn't in season, we'll suggest beautiful alternatives that achieve a similar look and feel. We'll always communicate with you about any substitutions before your event so there are no surprises.

The number of stems included per person varies by package and is priced accordingly. We'll go over exactly what's included for your specific package during the booking process so you know exactly what to expect!

We source our own flowers to ensure the freshest, most beautiful blooms for your event. This allows us to have full control over the quality and selection of florals we bring to your special day. That said, we love supporting our local community and are always open to collaboration with other local florists — so if you have an existing florist relationship you'd like to incorporate, let's chat!